SmallBizResource Blog -- Customer Service
Beyond Google Alerts: Free Tools That Track What's Being Said About You Online
What are your customers and competitors saying about you and your business/brand online? Could an employee be intentionally/unintentionally divulging private details about your company? Are you on top of the latest industry news, research, and trends that would influence decisions you make about your business?
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Customer Service | Internet | Marketing | Security | SmallBizResource | Startups
What's It Like To Be Your Customer?
Think your company is easy to do business with? Here are eight great ways to find out, though the underlying premise is the same for all.
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Customer Service
A Babe In The Woods Goes In Search Of Tech Support
I have never appreciated the sound of silence more than today. In fact, I feel like a huge weight has been taken off my shoulders or, if you will, out of my arms.
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Customer Service | Hardware | SmallBizResource
Feedback: Grocery Store Aggravation
Laaa! Seems like my recent shabby customer service story struck a chord, so I thought I'd share snippets of the much-appreciated responses.
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Customer Service
Grocery Store Aggravation
Seems like the best customer service stories come out of lousy experiences. So here's what happened to me today, followed by a burst of reason out of my 8-year-old.
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Customer vs. Employee: Who's Right?
"Isn't it funny how it's just the little things that can make or break customer perceptions and loyalty?"
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How to Handle Complaints
The way a business handles a problem speaks more to me than the problem itself.
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Apple Best For Tech Support: Consumer Reports
I rue the day, and I know it's coming, that something goes wrong with my laptop. An IT department is no longer a four-digit extension away, and the results of Consumer Reports' latest tech-support survey are making me nervous.
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Best. Customer. Service. Ever.
Online shoe company Zappos.com shows how fundamentally simple it is to deliver outstanding customer service.
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